Why Attend Claims Processing?

IQPC is proud to present Australia’s Insurance Claims Processing event. The only event dedicated to the needs of claims professionals will show you how to respond and deliver more personalised and time efficient customer service, gain visibility on existing processes and reduce your bottom-line. This focused event will provide you with the tools and insight to drive change from within your organisation that will satisfy both your organisation’s business needs and the needs of your customers. You will hear expert presentations that will enhance your knowledge and enable your organisation to:

• Evaluate your peers cost-saving strategies and gain valuable insight into successfully reducing cost in the long-term
• Optimise your claims management processes and attain operational efficiency
• Enhance the customer experience and exceed industry standards in service delivery

Specifically Developed for Chief Officers, Directors, General Managers, Managers & Heads of: Claims Processing Business Operations Information Technology Information & Data Management Customer Services Process Improvement Risk Management

Don’t miss out on these highlights:

• QBE Australia discussing strategies to manage workflow and consolidate information for increased productivity
• Securing senior management support through a robust business case by Westpac General Insurance
• Tower Australia looking ahead to claims handling transformation
• Driving service excellence with electronic case files at AIG Life
• NIB Health Funds leveraging automation technology to realise bottom-line savings
• Zurich Australia assessing how to raise standards of practice and service delivery

Benefit from the most informative event on claims process improvements and operational efficiencies in Australia!

• Leading Hands-On Example Case Studies
• Process Transformation Learning Points and Solutions
• Networking Opportunities to Benchmark with Your Peers!

Our Outstanding Speaker Line-Up Includes:

• Pranav Pasricha, Executive General Manager: Strategy & Technology, QBE
• Mark Jackson, Executive General Manager, Business Solutions & Operations, MEDICARE
• Wendy Scott, Executive Manager: Project & IT Services, RACQ INSURANCE
• Vivek Bhatia, Chief Information Officer, WESTFARMERS INSURANCE DIVISION
• Megan Beer, Chief Risk Officer & Acting Chief Executive Officer: Retail Life, TOWER AUSTRALIA
• Melanie Kneale, Chief Operating & Technology Officer, NIB HEALTH FUNDS
• Helen Coyer, Chief Operating Officer, QSUPER
• Gerard McGreevy, Chief Operating Officer, ACCIDENT COMPENSATION COMMISSION (ACC)
• Richard Poole, National Group Insurance Claims Manager, AIG LIFE
• Garry Toms, Claims Manager Australia & New Zealand, RGA AUSTRALIA
• Neil Borthwick, Claims Team Manager: Life Risk, ASTERON
• Effy Dimos, Head of Claims, BENFIELD GROUP
• John Williams, Senior Manager: Business Systems, WESTPAC GENERAL INSURANCE
• David Joice, National Quality Assurance Manager ZURICH AUSTRALIA
• Peter Lirantzis, Senior Manager: Claims & Finance. Business Technology Services: Personal Insurance, INSURANCE AUSTRALIA GROUP (IAG)
• Stephen Mcmullan, Assistant Vice President: Claims & Liability Management, SWISS RE LIFE & HEALTH AUSTRALIA
• Paul Ormonde-James, President, The Data Warehouse Institute (TDWI) & Intelligence Institute Australia & Head of Group Intelligence, MBF

You Cannot Afford To Miss Out On The Latest Developments In Claims Process Re-Engineering.

We recognise the benefits of learning in teams - Book Your Team And Save!

If you are not yet ready to register, feel free to request a reminder nearer the time.

Conference Partners

Associate Partner	Event Partner	Exhibitors

[ Register Now] · [ Next: Conference Day One: Wednesday, 29 October 2008 ]