Comprehensive Course Specifically for Technical People with New Management Responsibility to Develop Skills in Leading, Managing, Empowering, Influencing & Driving the Performance of Others to Meet Organisational & Personal Objectives 18-11-2008
Comprehensive Course Specifically for Technical People with New Management Responsibility to Develop Skills in Leading, Managing, Empowering, Influencing & Driving the Performance of Others to Meet Organisational & Personal Objectives 18-11-2008
In the corporate environment, your worth as a business professional is judged by your people skills, your ability to harness the commitment of others & your capacity to positively influence & persuade……it all comes down to communication 18-11-2008
Listing Details
The Australian Contact Centre Summit 2008
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One event...two summits...at the one stop contact point. This event will confirm two Summits running simultaneously (1) The Australian Help Desk Summit and (2) The Australian Contact Centre Summit
Each Summit will be run independently but will share all of the morning and afternoon tea and coffee breaks, luncheon and the cocktail reception on Day 1 and exhibition.
The Australian Contact Centre Summit is where the Contact Centre industry thought leaders and influencers will discuss key industry issues, policy is influenced, partnerships are formed and business is done.
The Australian Contact Centre industry is growing at a rapid rate - approximately 13% during the past twelve months. This is causing the industry significant challenges, particularly in human resources management. Movement is underway in the industry as it grows and consolidates and responds to regional and global pressures and the use of new technologies.
Those running today’s modern Contact Centre must look at new cutting edge technologies to help them balance their running costs. The focus of this event is cutting edge call centre technology and how it can enable you to create 21st century customer service along with people management and training. Organisations across Australian industries are recognising the benefits of Contact Centres as a convenient and cost-effective asset for them to keep in regular contact with their customers. In addition they are looking for cost effective methods and technologies to increase performance. Good customer service being the key driver.
Today, more than ever, there has been a real resurgence of CRM and a newfound faith in what a CRM strategy can do for all businesses. Industry CRM solution providers have moved into the SME and mid-market space, offering fantastic customer relationship management solutions for any sized business.
Get More Information and Register Your Interest for "The Australian Contact Centre Summit 2008" Here:
The general objective of INTED2009 is to share your experiences in the fields of Technology, Education, Development and International Collaboration.
The deadline for submitting abstracts is the 1st of December 2008.
The general objective of the ICERI2008 is to promote international collaboration in the fields of Education and Research.
It will be an International Forum for those who wish to present their projects and experiences. The deadline for abstract submission is 15th of July 2008
Comprehensive Course Specifically for Technical People with New Management Responsibility to Develop Skills in Leading, Managing, Empowering, Influencing & Driving the Performance of Others to Meet Organisational & Personal Objectives 18-11-2008
Comprehensive Course Specifically for Technical People with New Management Responsibility to Develop Skills in Leading, Managing, Empowering, Influencing & Driving the Performance of Others to Meet Organisational & Personal Objectives 18-11-2008
In the corporate environment, your worth as a business professional is judged by your people skills, your ability to harness the commitment of others & your capacity to positively influence & persuade……it all comes down to communication 18-11-2008
