Comprehensive Course Specifically for Technical People with New Management Responsibility to Develop Skills in Leading, Managing, Empowering, Influencing & Driving the Performance of Others to Meet Organisational & Personal Objectives 18-11-2008
Comprehensive Course Specifically for Technical People with New Management Responsibility to Develop Skills in Leading, Managing, Empowering, Influencing & Driving the Performance of Others to Meet Organisational & Personal Objectives 18-11-2008
In the corporate environment, your worth as a business professional is judged by your people skills, your ability to harness the commitment of others & your capacity to positively influence & persuade……it all comes down to communication 18-11-2008
Listing Details
Government Contact Centres 2008
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Government Contact Centres 2008 will help you achieve your objectives in managing your contact centre. We’ll bring together leaders from across the country to explain how they are overcoming challenges and implementing proven solutions into their call centres. The forum will also include various technology and outsourcing providers for you to explore. Make the move to improve your contact centre’s customer service today, and your organisation’s business value will increase.
You will learn how to:
* Form a strategic plan to better recruit & retain quality staff members * Improve rostering and workforce planning * Implement new technologies into your call centre * Improve employee training and reward systems * Minimise cost of service delivery through utilisation of various channels * Measure and continuously improve your call centre’s performance * Create Client driven solutions
Get More Information and Register Your Interest for "Government Contact Centres 2008" Here:
Comprehensive Course Specifically for Technical People with New Management Responsibility to Develop Skills in Leading, Managing, Empowering, Influencing & Driving the Performance of Others to Meet Organisational & Personal Objectives 18-11-2008
Comprehensive Course Specifically for Technical People with New Management Responsibility to Develop Skills in Leading, Managing, Empowering, Influencing & Driving the Performance of Others to Meet Organisational & Personal Objectives 18-11-2008
In the corporate environment, your worth as a business professional is judged by your people skills, your ability to harness the commitment of others & your capacity to positively influence & persuade……it all comes down to communication 18-11-2008
