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14th Pharmacy Australia Congress (PAC)

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    Chronic Claim Forum

    Chronic Claim Forum


    18–20 August, 2008
    Sydney Marriott Hotel, Sydney, NSW, Australia

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    Session One: Fostering a healthy work environment to reduce the occurrence of claims

    Session Two: Dealing with long-term liability – How can you minimise time lost in managing a chronic claim?

    Session Three: Communication is the key – Improving the communication between all parties involved to enhance the management of a chronic claim

    Session Four: Creating an integrated and efficient chronic claims management model

    Session Five: Effectively managing the investigation, treatment and rehabilitation of a chronic claim

    Session Six: Returning to work and reviewing your processes – Managing the final stages

    Workshop A: Managing the psychological side of chronic claims

    Workshop B: Practical verbal and written communication techniques to improve claims resolution




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